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Terms And Conditions

AN Global Group Ltd t/a AN Car Hire

Terms & Conditions of Vehicle Rental (1–30 Days)
Registered Address: Unit 1, 8 Lambra Road, Barnsley, South Yorkshire, S71 1AA
ICO Registration: ZC027162 | Member of the BVRLA

1. DEFINITIONS

1.1 “Company” refers to AN Global Group Ltd trading as AN Car Hire.
1.2 “Renter” means the individual or business named on the rental agreement.
1.3 “Authorised Driver” means any person approved and listed on the rental agreement.
1.4 “Vehicle” includes the vehicle, keys, documents, tyres, accessories, tools, telematics, and any equipment supplied.
1.5 “Agreement” refers to the rental contract including these Terms & Conditions.

2. BOOKINGS, ACCURACY & DOCUMENTATION

2.1 All bookings must be made through authorised channels and confirmed by the Company.

2.2 The renter must ensure all information provided is accurate, complete, and up to date. Any false or misleading information may result in immediate cancellation without refund.

2.3 The following documents must be provided at collection:

  • Full valid driving licence

  • DVLA check code (UK licence holders)

  • Proof of address dated within 90 days

  • Valid ID

  • Payment card in the renter’s name

2.4 The Company reserves the right to refuse rental if satisfactory documentation is not provided.

3. DRIVER ELIGIBILITY

3.1 Minimum age: 21 years | Maximum age: 75 years

3.2 Drivers aged 21–24 must have held a full licence for a minimum of 2 years.

3.3 Drivers aged 25+ must have held a full licence for at least 1 year.

3.4 International licences must be accompanied by an International Driving Permit (IDP) where required.

3.5 The Company reserves the absolute right to refuse any driver based on risk assessment, insurance criteria, or compliance requirements.

4. PROHIBITED CONVICTIONS

4.1 Drivers with serious motoring convictions (including but not limited to drink driving, dangerous driving, driving without insurance, or disqualification offences) are strictly prohibited.

4.2 Any undeclared convictions will immediately invalidate insurance and terminate the agreement.

4.3 Where convictions are concealed, the renter will be fully liable for all losses, damages, third-party claims, and may incur penalties and legal action.

5. SECURITY DEPOSIT

5.1 A refundable security deposit of £300 is required prior to vehicle release.

5.2 This deposit is taken as a pre-authorisation (temporary hold) and is not deducted unless required.

5.3 The deposit may be used to cover:

  • Damage to the vehicle

  • Excess mileage

  • Fines or penalties

  • Cleaning or refuelling charges

  • Breach of contract or unpaid fees

5.4 The Company reserves the right to charge additional amounts beyond the deposit where costs exceed the held amount.

6. MILEAGE POLICY

6.1 Standard mileage allowance applies:

  • 100 miles per day

  • 500 miles per week

  • 2,000 miles per 28 days

6.2 Excess mileage will be charged at £0.95 + VAT per mile.

6.3 Mileage is verified using odometer readings and telematics systems.

6.4 Any tampering or interference with tracking or mileage systems will result in penalties and full liability.

7. AUTHORISED DRIVERS ONLY

7.1 Only drivers listed on the rental agreement are permitted to drive the vehicle.

7.2 Any unauthorised use will:

  • Invalidate all insurance cover

  • Result in full financial liability

  • Incur a £1,250 + VAT penalty

8. INSURANCE & LIABILITY

8.1 Vehicles are insured under the Company’s fleet insurance policy unless alternative cover is approved.

8.2 Insurance is strictly conditional and does not cover:

  • Reckless or negligent driving

  • Driving under the influence of alcohol or drugs

  • Off-road use or prohibited activities

  • Undisclosed convictions

  • Breach of these Terms & Conditions

8.3 Any breach will result in the renter becoming fully liable for all losses, including third-party claims.

8.4 COLLISION DAMAGE WAIVER (CDW)

8.4.1 CDW is included in the rental price and reduces the renter’s financial liability in the event of damage.

8.4.2 An insurance excess applies, typically ranging from £1,000 to £1,500 depending on vehicle category.

8.4.3 CDW is only valid where all terms of this agreement are strictly followed.

8.4.4 CDW does not cover:

  • Negligence or misuse

  • Driving under the influence

  • Unauthorised drivers

  • Tyres, windscreen, interior, or keys

  • Misfuelling or driver-caused mechanical damage

8.4.5 If CDW is invalidated, the renter will be responsible for the full cost of repairs, replacement, third-party claims, and associated costs.

8.5 RISC DATABASE (RENTAL INDUSTRY SHARED COMPLAINTS)

8.5.1 The Company is a member of the Rental Industry Shared Complaints (RISC) database, an industry-recognised system used by UK vehicle rental companies to share information regarding serious breaches of rental agreements.

8.5.2 Where the renter commits a serious breach, including but not limited to:

  • Non-payment or chargebacks

  • Vehicle misuse or negligence

  • Significant damage beyond fair wear and tear

  • Fraudulent activity or misrepresentation

the Company reserves the right to record relevant details on the RISC database.

8.5.3 Information recorded may be accessed by other rental companies when assessing future rental applications.

8.5.4 All data shared will be accurate, proportionate, and processed in accordance with the UK General Data Protection Regulation (UK GDPR).

8.5.5 By entering into this agreement, the renter acknowledges and consents to such data sharing for fraud prevention and risk management purposes.

9. VEHICLE USE RESTRICTIONS

The vehicle must not be used for:

  • Hire or reward services (Uber, delivery, taxi use)

  • Racing, drifting, or motorsport activities

  • Off-road driving

  • Illegal or criminal activity

  • Carrying hazardous goods

  • Any purpose outside normal road use

Any breach results in termination and full liability.

9.5 PERSONAL DATA RESPONSIBILITY

9.5.1 Vehicles may store personal data including contacts, navigation history, and device connections.

9.5.2 The renter must remove all personal data before returning the vehicle.

9.5.3 The Company accepts no responsibility for any data left in the vehicle.

9.5.4 The Company may reset or erase all systems without notice.

10. INCIDENT REPORTING

10.1 All incidents must be reported within 24 hours.

10.2 Police reports are required for theft or serious incidents.

10.3 Failure to report may result in penalties and full liability.

11. DAMAGE, LOSS & RECOVERY

The renter is responsible for:

  • All damage outside fair wear and tear

  • Loss-of-use while vehicle is unavailable

  • Recovery, towing, and storage costs

12. VEHICLE RETURN CONDITIONS

12.1 The vehicle must be returned in a clean and satisfactory condition.

12.2 Charges apply for:

  • Smoking (£150 + VAT)

  • Excess cleaning (£75 + VAT)

  • Missing items (£250+)

13. FINES & ADMINISTRATION

13.1 The renter is responsible for all fines and penalties.

13.2 A £75 + VAT administration fee applies per notice.

14. TRACKING & IMMOBILISATION

Vehicles are fitted with GPS tracking systems.
The Company may immobilise vehicles in case of breach, non-payment, or risk.

15. REPOSSESSION

The Company may repossess the vehicle without notice if the agreement is breached.
All associated costs will be charged to the renter.

16. TERMINATION

The Company may terminate the agreement at any time.
No refunds will be issued.

17. COMPLAINTS PROCEDURE

17.1 Complaints must be submitted in writing to:
Email: info@ancarhire.com

17.2 Complaints will be acknowledged within 5 working days.

17.3 A full response will be provided within 14 working days.

17.7 ADR (ALTERNATIVE DISPUTE RESOLUTION)

17.7.1 If a complaint cannot be resolved, it may be referred to the
**British Vehicle Rental and Leasing Association ADR service.

17.7.2 This service provides an independent and impartial decision.

17.7.3 The Company agrees to comply with ADR outcomes where applicable.

18. GOVERNING LAW

This agreement is governed by the laws of England and Wales.

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